Talk to a person
Email support@roamrinse.com — replies within one business day, Monday to Friday.
support@roamrinse.com — we answer within one business day.
Hours
Monday to Friday. Messages sent at the weekend are answered on Monday.
About an order
Have your order number ready — it starts with #RR and is in your confirmation email. If tracking has not updated in a while, include the number and we will chase the carrier for you.
Press, wholesale, creators
Same address — put “Partnership” in the subject line.
Quick answers
Tracking is emailed within 48 hours of dispatch and can take a further 2–5 days to show its first scan. No tracking after 5 business days — email us with your order number.
Email us within 12 hours of ordering and we will correct it if the parcel has not left.
Email your order number and the reason. We reply within one business day with the return address. Do not send anything back before you have that address.